If you’re seeing an Invalid referral code message when trying to apply a code during setup, it may be due to the email address you’re using.
Why is this happening?
Our system requires a unique email for certain steps in the setup process. If you made a purchase with one email and are now trying to use a referral code with the same email, the system may not accept it.
How to Fix It
- Use a different email – If possible, sign up with another email address when setting up your admin account.
- Reach out to support – If you’d like to keep using the same email, contact our support team, and we’ll help you get set up.
Need More Help?
If the issue continues, you can send us diagnostic data. To make it as helpful as possible, try going through the steps that lead to the error right before exporting the data. This helps us see what’s happening and resolve the issue faster.